When you buy a ceramic item you are buying a one off piece that has been lovingly made.
I'm afraid I do not accept returns unless an item has arrived damaged, I then require you to photograph the item and packaging (or return it to me) and I will replace it with a similar item or an item of your choosing of the same value.
I always try to send items out within 3 to 5 working days.
Parcels are sent by Royal mail and need to be signed for.
Due to the pieces being extremely delicate I do not advise shipping abroad, however should you like to order a piece please get in touch so I can give you an accurate postal quote. I'm afraid items sent abroad if damaged will not be re-funded.